RETURNS
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Our policy lasts for 15 days. If more than 15 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.

To be returned, your item must be unused and in the condition in which you received it. It must also be in its original packaging.

If more than 14 days have passed since your purchase, unfortunately, we can't offer a refund or exchange.

How do I return an item?

Please contact us at kingstonebrothersandco@gmail.com and we will explain the return procedure. Select the item you wish to return and indicate the reason for the return.
You will receive additional information if necessary by email.

How does the return policy work?

If you placed your order from an EU (European Union) country, you can return the item to us within 15 days of receipt, along with its refund.

Our policy lasts for 14 days. If more than 14 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.

In order to be returned, your item must be unused and in the condition you received it. It must also be in its original packaging.


Other items that are not allowed to be returned:
* Gift Cards
* Downloadable software
* Certain health and personal care products

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

In some cases, only partial refunds are granted: (if applicable)
* Books showing obvious signs of use

Any item that is not in its original condition, is damaged, or is missing parts for a reason not due to an error on our part.
* Any item returned more than 15 days after delivery

Refunds (if applicable)

Once your return has been received and inspected, we will send you an email to let you know that we have received the returned item. We'll also let you know if your refund is approved or denied.
If approved, your refund will be processed and your original credit card or payment method will be credited automatically within a few days.

Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take a little while for your refund to be officially displayed.
Next, contact your bank. Posting a refund is often preceded by a processing time.

If you've done all of these steps and you still haven't received your refund yet, contact us at kingstonebrothersandco@gmail.com

Sale or discounted items (if applicable)
Only regular priced items are refundable. Unfortunately, items on sale or on sale are not.

Exchanges (if applicable)
We only replace items that were initially defective or damaged. If you need to replace yours with the same item, email us at:

kingstonebrothersandco@gmail.com

Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post.

If the item was not marked as a gift at the time of purchase, or if the person who gave the gift had the order sent to them for the purpose of giving it to you later, we will send the refund to them and they will know that you have returned their gift.

Expedition

You are responsible for the shipping costs associated with returning your item. They are non-refundable. If you receive a refund, the cost of shipping the return will be deducted.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than €75, we recommend that you use a shipping tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.

Ceo